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Frequently Asked Questions
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Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
Once your order ships, you will receive a confirmation email with tracking details. Use this information to track your furniture delivery and stay updated on its status.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Yes, we accept returns within 7 days of delivery. Please review our Return & Refund page for eligibility criteria and instructions on how to initiate a return or exchange.
In the rare event of damage during transit, please contact our customer support immediately. We will guide you through the process of resolving the issue and may request supporting documentation.
Our furniture and decorations are crafted from high-quality materials, including wood, rattan, raffia, seagrass and other natural materials. Check the product descriptions for detailed information on the materials used in each item.
Currently, we do not offer customization options. However, we continually update our product offerings, so stay tuned for any future customization features.
At this time, we do not provide assembly services. Our furniture items are designed for easy assembly, and detailed instructions are included with each shipment.
For any further assistance or inquiries, please contact our customer support team at info@Elimhomes.com We're here to help make your shopping experience enjoyable.